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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 1/1/2009

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2002 Ford Taurus. My experience was positive. Andrew was my salesperson. My car was clean and running well when I got it. I was approved for the car in one day. Financing and approval was clearly explained to me. My car is still running alright.

     

    12/03/2008

     
    Positive Comment

    I own a 2008 Ford Taurus. Overall, my experience was positive. My salesperson was Stacy and she was great. My vehicle was in good condition and clean when I bought it. There are no problems with the car now. I was not approved the first day because of my income at the time. All I needed was a pay stub and it went through the second time. My father is thinking of going there to get a car.

     

    12/03/2008

     
    Positive Comment

    I own a 2001 Mercury Sable. My experience was positive. I took my car to the service center because the heater wasn`t working. The work was done in about eight hours. I didn`t have to pay for the work, and I was given some paperwork for it. The service staff is excellent, and my car is running alright now.

     

    12/03/2008

     
    Positive Comment

    I own a 2000 Pontiac Grand Prix. Angie was the saleseprson that helped me select my vehicle, and the vehicle that I selected was in good condition when I received it. It took about thirty minutes for me to be approved for the vehicle, and the vehicle has no problems with it now. The staff was good, and overall I would rate this experience positive.

     

    12/03/2008

     
    Positive Comment

    I own a 2003 OLDSMOBILE Silhouette. My overall experience was positive. I took my car into the shop for an oil change. It did not take long at all. It was under warranty. I did receive paperwork and a receipt. The staff were great. There are no problems with my car at this time.

     

    12/03/2008

     
    Positive Comment

    I own a 2001 Dodge Caravan. Overall my experience was positive. My salesperson was Kim, and she provided very good customer service. The vehicle was clean and in good condition when I got it, and I was approved the same day. There are no current problems with the vehicle.

     

    12/03/2008

     
    Positive Comment

    I own a 2002 SATURN L100. Overall, my experience was positive. I brought the car in because of the alternator. IT was quickly serviced, and I paid a reasonable price. I was given a receipt, and the customer service was nice. There are no problems with the car now.

     

    12/03/2008

     
    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 2001 Isuzu Rodeo. My car was in for a oil change. They had my car for about twenty minutes. The service was under warranty. They did free oil changes. They did give me paper work. I need to have the breaks fixed, they have been rubbing since I got the car. The employees were alright, I do not deal with them that much. I have had problems with them in the past. My overall experience was neutral, because I have had problems with them in the past .

     

    12/03/2008

     
    Positive Comment

    I own a 2001 Dodge Intrepid. My experience was positive. I took my car to the service center for an oil change, which was quickly done while I waited. I didn`t have to pay for the work, and I was given some paperwork for it. The service staff was great, Mark is always very nice to me. My car is running alright now.

     

    12/03/2008

     
    Positive Comment

    I own a 2002 Pontiac Sunfire. Christian was the saleseprson that helped me select my vehicle, and the vehicle that I purchased was in good shape when I received it. It took about two weeks for me to be approved for the vehicle, adn the vehicle just had a headlight replaced. The staff was very nice, and overall I would rate this experience positive.

     

    12/03/2008

     
    Positive Comment

    I own a 2002 OLDSMOBILE Alero. I brought my car in for an oil change and to have the cadalic converter replaced. It was in the shop for two hours. It was under warranty. I got paperwork for what they did. The staff was fine as far as customer service. I am having problems with my brakes but that is not covered under the warranty. Overall, my experience was positive.

     

    12/03/2008

     
    Positive Comment

    I own a 2003 CHEVROLET Cavalier. I bought my car from Akole. He was excellent with helping me buy a car. The vechicle was clean and in good condition when I received it. My car is doing good today, except there`s a rattle sound. I was approved the same day. Overall my experience was positive.

     

    12/03/2008

     
    Positive Comment

    I own a 2008 Ford Focus. Overall, my experience was positive. I brought the car in for a routine check. It was quickly serivced and they didn`t charge me. I was given a receipt, and the customer service was fabulous. There are no problems with my car now.

     

    12/03/2008

     
    Positive Comment

    I own a 1997 Buick LeSabre. Overall, my experience was positive. I brought the car in because it cutt off and needed a new fuel pump. They replaced the power steering too. It was quickly serviced in under a day, and I was given a receipt. The customer service was good and I have no complaints. There are no problems with the car now.

     

    12/03/2008

     
    Positive Comment

    I own a 2001 SATURN SL. Overall my experience was positive. I brought my vehicle in because it was making a noise, but they could not find any problem. The vehicle was there at the service center for a day while they tried to find the issue. The cost was covered under warranty, and I received paperwork with the service. The staff there treated me fine, and there is still the same noise with the vehicle. Other than that, it seems to be running alright.

     

    12/03/2008

     
           

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