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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 1/1/2009

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2006 KIA RIO. Overall my experience was positive. My sales person was J.D., and I was approved the same day. My vehicle was in good condition when I bought it, but the defroster doesn`t work. My sales person did a good job during the purchase of my vehicle.

     

    12/04/2008

     
    Positive Comment

    I own a 2002 Pontiac Grand Am. Overall my experience was positive. The staff treated me great. I took the car to the service center to get the oil changed, and it didnt take long at all. I had to pay twenty dollars for the work they did, but they gave me a receipt back. I have to take the car back in because the turn signals and horn dont work. I wouldnt take my car any where else but there.

     

    12/04/2008

     
    Positive Comment

    I own a 2004 Pontiac Montana. Overall my experience was positive. I took my car into the shop because I needed to get an oil change done to it. The staff members treated me good while I was there and they had my car done quickly for me. The work done was under warranty and I did get paperwork with it. Today my car is running good for me and I have no problems with it.

     

    12/04/2008

     
    Positive Comment

    I own a 2000 Buick LeSabre. My salesman was Mexican. He was also short. He was a pretty good salesman. The car I bought was clean and in good condition. I am not having any problems with it now. I was approved for the vehicle the same day I took it home. Overall, my experience was positive.

     

    12/04/2008

     
    Positive Comment

    I own a 2003 Hyundai Accent. Oil change was the recent service performed on the vehicle, and it took no time for the vehicle to be serviced. The vehicle`s service was under warranty, and I did receive a receipt for the service. The staff was good, and the vehicle has no problems now. Overall I would rate this experience positive.

     

    12/04/2008

     
    Positive Comment

    I own a 2001 Ford Taurus. Overall my experience was positive. I took the car to the service center to get a oil change, and it didnt take long at all. I didnt have to pay for it, but they gave me paper work back. I am not having any problems with the car at this time. The staff treated me real good.

     

    12/04/2008

     
    Positive Comment

    I own a 2000 Jeep Grand Cher. Overall my experience has been fine. I brought my vehicle in because I needed an oi change. I felt that the service was completed quickly for me.My vehicle was not under warranty, but I had an free oil change. I did recieve a recipt for the serivce. The vehicle is running fine today . The staff did a fine job when it came to customer serivce.

     

    12/04/2008

     
    Positive Comment

    I own a 2003 Ford Taurus. Overall my experience was positive. My sales person was Bruce, and I was approved the same day. My vehicle was good when I bought it, and I currently do not have any problems with my vehicle. The staff did a good job during the purchase of my vehicle.

     

    12/04/2008

     
    Positive Comment

    I own a 2004 Ford Taurus. The vehicle I purchased was in good condition when I purchased it but it had not been washed. I received good customer service from the short white female with short hair who sat at the 1st table to the right. I was there about 3 hours that day but overall my experience was positive. I don`t ahve any problems with the vehicle now.

     

    12/04/2008

     
    Positive Comment

    I own a 2003 Ford Taurus. My salesperson was Donna and she was perfect, and did a great job. The car was in good condition when I got it. There are no problems with the car now. It took about half an hour or so to get approved. Overall, my experience was positive.

     

    12/04/2008

     
    Positive Comment

    I own a 2001 Pontiac Montana. Overall my experience has been positive. I brought my vehicle in because it needed an oil change. I thought that the service was completed quickly for me. The vehicle is under warranty so I didn`t have to pay for the service. I did not recieve any paperwork for the service this time. The vehicle is doing ok today, there is a little noise coming from the brakes. The staff did a fine job when it came to customer service.

     

    12/04/2008

     
    Positive Comment

    I own a 1999 Buick Century. I recenlty brought the vehicle in for an oil change, it took about three hours for the vehicle to be serviced. The vehicle`s service was under warranty, and I did receive a receipt for the service. The staff was good, but water leaks on the floorboard now. Overall I would rate this experience positive.

     

    12/04/2008

     
    Positive Comment

    I own a 2002 Pontiac Grand Am. I brought my car in for an oil change. It was done in 10 to 15 minutes. It was under warranty. I got paperwork for the oil change. The staff was good as far as customer service. I am not having any problems with the vehicle now. Overall, my experience was positive.

     

    12/04/2008

     
    Positive Comment

    I own a 2000 Mercury Sable. My overall experience was positive. I brought my car in because it had stopped and the check engine light came on. They kept my car for a couple of hours to work on it. I was not charged at this point in time and I did receive the receipt. I currently have no problems with the car now. The staff overall was pretty good.

     

    12/04/2008

     
    Positive Comment

    I own a 2002 Ford Taurus. My experience was positive. Andrew was my salesperson. My car was clean and running well when I got it. I was approved for the car within a couple of days. Financing and approval was clearly explained to me. My car is still running alright.

     

    12/03/2008

     
           

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